# Recover abandoned carts (https://docs.loybox.com.ar/en/carrito/recuperar-carritos)



When a member leaves products in the cart and does not buy, Loybox can send them
WhatsApp reminders to recover that sale. Here is how to set it up.

<Callout type="info" title="The dashboard is in Spanish">
  Loybox's admin dashboard is not translated yet, so menu and button names are
  quoted **exactly as they appear on screen**, with the English meaning right
  after.
</Callout>

## Step by step
<Steps>
  <Step>
    ### Go to **Carrito** (Cart)
    In the sidebar, tap **Carrito**. At the top you will see **Carrito abandonado**
    (Abandoned cart).
  </Step>

  <Step>
    ### Turn on the **Recordatorios** (reminders)
    Switch on **Recordatorios activos** (reminders active). With this, if a member
    abandons their cart, a reminder reaches them over WhatsApp.
  </Step>

  <Step>
    ### Define the send times
    In &#x2A;*Recordatorios (horas desde el abandono)** (reminders, hours since
    abandonment) you enter how many hours after abandoning the cart each reminder
    goes out. You can set several: for example, `1, 24, 72` = after an hour, after a
    day and after 3 days.
  </Step>

  <Step>
    ### Add a coupon &#x2A;(optional)*
    If you want to give an extra incentive, add a discount coupon (a percentage of
    the total or a fixed amount) and set its validity in hours.
  </Step>

  <Step>
    ### Save
    The changes apply and the reminders start going out.
  </Step>
</Steps>

<Callout type="info">
  Reminders travel over WhatsApp, so you need WhatsApp Business connected under
  Integrations.
</Callout>

<Callout title="How many reminders to set">
  Two or three is enough. The first one, early (after an hour or after a day), is
  usually the most effective; the ones after it serve to re-engage whoever did not
  answer, without becoming annoying.
</Callout>