# Redemption (https://docs.loybox.com.ar/en/puntos-y-premios/canje)



Redemption is the moment points turn into real value for the member. Loybox
handles it end to end: it deducts the points, hands over the reward and gives
your team a simple way to validate it.

## The flow, step by step
<Steps>
  <Step>
    ### The member picks a reward
    From the app they see the catalog of available rewards and how much each one
    costs in points.
  </Step>

  <Step>
    ### Loybox checks the balance
    The redemption only goes through if the member has enough points to cover the
    reward's cost. If they fall short, they are told how many they are missing.
  </Step>

  <Step>
    ### The points are deducted
    On confirmation, the redemption is recorded and the reward's cost is subtracted
    from the balance. The member ends up with the reward in their name and a
    validation code.
  </Step>

  <Step>
    ### Your team validates the code
    In the store (or at your online store's checkout), your team enters the code to
    confirm the reward and mark it as used.
  </Step>
</Steps>

## The validation code
Every redeemed reward carries a short, unique code that the member presents when
using it.

<Callout title="How validation works">
  The code is bound to your brand and to that specific redemption. Your team looks
  it up, confirms it is still pending and marks it as used. Once used, it cannot be
  validated again: that prevents the same reward from being used twice.
</Callout>

## Redemption and balance
<Callout type="info">
  Remember that a member's balance is computed: it is always the sum of live
  earned points minus redeemed ones. That is why, the moment a redemption is
  recorded, the balance drops consistently, with no manual adjustments.
</Callout>

## Validity of a redeemed reward
A redeemed reward keeps the original reward's validity date: the member has it
reserved, but has to use it before it expires. That keeps the catalog healthy and
avoids "eternal" rewards piling up unused.