# Fundamentals (https://docs.loybox.com.ar/en/resenas)



Reviews are how Loybox asks your members, automatically and over WhatsApp, to
leave a review after buying. The point is to collect social proof: Google reviews
of your business and reviews of your products.

<Callout type="info" title="For online stores">
  Reviews lean on your online store's orders: the request fires when a purchase is
  delivered. That is why the tool requires your store to be connected.
</Callout>

## The types of review
<Cards>
  <Card title="Business reviews (Google)" icon="Star" description="After the purchase, you invite the member to leave a Google review of your business. You need to connect your Google listing." />

  <Card title="Loybox native product reviews" icon="MessageSquare" description="Over WhatsApp, the member replies with a star rating (1 to 5) and an optional comment. You do not need a review system of your own: Loybox stores them." />

  <Card title="External product reviews" icon="ExternalLink" description="You use your own review system. You load one link per product and Loybox sends it to the member over WhatsApp." />
</Cards>

## How the request works
<Steps>
  <Step>
    ### The member receives their purchase
    The review request is tied to the delivery of an order from your store.
  </Step>

  <Step>
    ### Loybox waits the delay you defined
    You configure how many hours to wait from delivery (for example, 24 = one day
    after receiving the order).
  </Step>

  <Step>
    ### The request goes out over WhatsApp
    The member gets the message to review your business and/or the products they
    bought.
  </Step>

  <Step>
    ### The member replies
    They leave their review: on Google, in your own system, or by answering the
    WhatsApp with stars and a comment (native reviews).
  </Step>
</Steps>

## The native review
When you use Loybox's native reviews, the member rates 1 to 5 stars and can leave
an optional comment, all inside the WhatsApp conversation. Loybox stores those
reviews and marks them as verified, because they come from a real purchase.

## No spam: the repeat window
So your members do not get worn out, Loybox does not ask for the same review
over and over:

<Cards>
  <Card title="Product review" description="The same member is not asked to review the same product again within 90 days." />

  <Card title="Google review" description="Asked once per member: if you already asked, it does not repeat." />
</Cards>