# Configure reviews (https://docs.loybox.com.ar/en/resenas/configurar-resenas)





Configuring reviews is a matter of turning on what you want to use. Changes save
themselves as you make them.

<Callout type="info" title="The dashboard is in Spanish">
  Loybox's admin dashboard is not translated yet, so menu and button names are
  quoted **exactly as they appear on screen**, with the English meaning right
  after.
</Callout>

<Callout type="info">
  The **Reseñas** (Reviews) section requires your online store to be connected,
  because review requests fire on the delivery of each purchase.
</Callout>

<img alt="The Reviews section in the Loybox dashboard" src="__img0" />

## Business reviews (Google)
<Steps>
  <Step>
    ### Go to **Reseñas** (Reviews)
    In the sidebar, tap **Reseñas**.
  </Step>

  <Step>
    ### Turn on **Pedir reseña en Google** (Ask for a Google review)
    With the toggle on, after each purchase the member is invited to leave a Google
    review of your business.
  </Step>

  <Step>
    ### Connect your Google listing
    Search for and select your business. Until you pick it, Loybox cannot send the
    review request.
  </Step>

  <Step>
    ### Adjust the &#x2A;*Demora del envío (horas)** (send delay in hours)
    How many hours to wait from delivery before asking for the review (for example,
    `24` = one day later).
  </Step>
</Steps>

## Product reviews
<Steps>
  <Step>
    ### Turn on **Pedir reseña de productos** (Ask for product reviews)
    With this on, the member is asked to review the products they bought.
  </Step>

  <Step>
    ### Choose the **Tipo de reseña** (review type)
    <Cards>
      <Card title="Loybox native" description="They get a WhatsApp and reply with the star rating (1 to 5) and an optional comment. You do not need a review system of your own." />

      <Card title="External (your own system)" description="You load one review link per product and Loybox sends it to the member over WhatsApp." />
    </Cards>
  </Step>

  <Step>
    ### Adjust the &#x2A;*Demora del envío (horas)** (send delay in hours)
    Same as with Google: how long to wait from delivery before asking.
  </Step>

  <Step>
    ### If you picked **External**, load the links
    In the **Links de reseña por producto** (per-product review links) section, look
    up each product and paste its review link. That is what Loybox will send the
    member.
  </Step>
</Steps>

<Callout title="It saves itself">
  There is no save button: every change (toggles, review type, delay) applies
  instantly. You can preview how the WhatsApp reaches the member under **Así le
  llega al cliente** ("How the member sees it").
</Callout>