Recover abandoned carts
A step-by-step guide to configuring abandoned-cart reminders over WhatsApp in Loybox.
When a member leaves products in the cart and does not buy, Loybox can send them WhatsApp reminders to recover that sale. Here is how to set it up.
The dashboard is in Spanish
Loybox's admin dashboard is not translated yet, so menu and button names are quoted exactly as they appear on screen, with the English meaning right after.
Step by step
Go to Carrito (Cart)
In the sidebar, tap Carrito. At the top you will see Carrito abandonado (Abandoned cart).
Turn on the Recordatorios (reminders)
Switch on Recordatorios activos (reminders active). With this, if a member abandons their cart, a reminder reaches them over WhatsApp.
Define the send times
In Recordatorios (horas desde el abandono) (reminders, hours since
abandonment) you enter how many hours after abandoning the cart each reminder
goes out. You can set several: for example, 1, 24, 72 = after an hour, after a
day and after 3 days.
Add a coupon (optional)
If you want to give an extra incentive, add a discount coupon (a percentage of the total or a fixed amount) and set its validity in hours.
Save
The changes apply and the reminders start going out.
Reminders travel over WhatsApp, so you need WhatsApp Business connected under Integrations.
How many reminders to set
Two or three is enough. The first one, early (after an hour or after a day), is usually the most effective; the ones after it serve to re-engage whoever did not answer, without becoming annoying.