Configure recommendations
A step-by-step guide to turning on and tuning product recommendations in the Loybox dashboard, where they show up and which notifications to send.
The settings are organized in three tabs: General, Ubicaciones (Placements) and Notificaciones (Notifications).
The dashboard is in Spanish
Loybox's admin dashboard is not translated yet, so menu and button names are quoted exactly as they appear on screen, with the English meaning right after.
The Recomendaciones (Recommendations) section requires your online store to be connected.
General
Go to Recomendaciones (Recommendations)
In the sidebar, tap Recomendaciones.
Turn on Recomendaciones activas (Recommendations active)
This enables the recommendation system across the store.
Adjust Upsell: % máximo más caro (upsell: max % pricier)
When an upgrade is suggested, how much pricier than the base product it may be.
For example, 50% suggests products up to 50% more expensive.
Placements
In the Ubicaciones tab you choose which points of the store show recommendations:
Recommendations in the cart
Based on what the member already added.
Similar products (popup)
On adding a product, a popup with similar ones appears.
Personalized recommendations (popup)
For the signed-in member, the first time they visit each day, based on their previous purchases.
Recommendations at checkout
They appear at the moment of payment.
Notifications
In the Notificaciones tab you configure the WhatsApp sends:
Post-purchase recommendation
Turn it on so that, after a purchase, the member gets products that go with what they bought. Set the Demora post-compra (horas) (post-purchase delay in hours) so it is not intrusive.
Win-back for inactive members
Turn it on to send recommendations to members who stopped buying. Set the Días para considerar inactivo (days before counting as inactive) from which it applies.
Attribution window (hours)
If the member buys within this window after seeing a recommendation, that sale is attributed to the tool. This is what lets you measure the impact.
Saving
When you are done, tap Guardar configuración (Save settings). The changes apply to your store.