Fundamentals
How Loybox reviews work, with automatic WhatsApp requests after a purchase to collect reviews of your business and your products.
Reviews are how Loybox asks your members, automatically and over WhatsApp, to leave a review after buying. The point is to collect social proof: Google reviews of your business and reviews of your products.
For online stores
Reviews lean on your online store's orders: the request fires when a purchase is delivered. That is why the tool requires your store to be connected.
The types of review
Business reviews (Google)
After the purchase, you invite the member to leave a Google review of your business. You need to connect your Google listing.
Loybox native product reviews
Over WhatsApp, the member replies with a star rating (1 to 5) and an optional comment. You do not need a review system of your own: Loybox stores them.
External product reviews
You use your own review system. You load one link per product and Loybox sends it to the member over WhatsApp.
How the request works
The member receives their purchase
The review request is tied to the delivery of an order from your store.
Loybox waits the delay you defined
You configure how many hours to wait from delivery (for example, 24 = one day after receiving the order).
The request goes out over WhatsApp
The member gets the message to review your business and/or the products they bought.
The member replies
They leave their review: on Google, in your own system, or by answering the WhatsApp with stars and a comment (native reviews).
The native review
When you use Loybox's native reviews, the member rates 1 to 5 stars and can leave an optional comment, all inside the WhatsApp conversation. Loybox stores those reviews and marks them as verified, because they come from a real purchase.
No spam: the repeat window
So your members do not get worn out, Loybox does not ask for the same review over and over:
Product review
The same member is not asked to review the same product again within 90 days.
Google review
Asked once per member: if you already asked, it does not repeat.
Turn on referrals
A step-by-step guide to turning on the referral program in the Loybox dashboard and defining how many points each referral earns.
Configure reviews
A step-by-step guide to turning on reviews in the Loybox dashboard, both Google reviews and product reviews (native or with your own system).