Rewards
How to build your reward catalog in Loybox, with reward types, cost in points, redemption caps and validity.
Rewards are what your members get in exchange for points. Your catalog is what makes accumulating worth it: the more desirable it is, the stronger the incentive to come back.
Want to create one now?
Follow the step-by-step guide: Create a reward.
What you configure in a reward
Every reward is defined with a handful of fields:
Type and value
What the member gets: a free product, a discount, a voucher, free shipping, and so on. The type and its value are the heart of the reward.
Cost in points
How many points it costs to redeem. This is where you decide whether it is easy to reach or more ambitious.
Redemption cap
How many times it can be redeemed in total. Leave it at zero for unlimited, or set a cap for limited-edition rewards.
Expiration
The date until which the reward is available to redeem. Ideal for time-limited promotions.
Image
An optional photo to make it look good. If you do not upload one, an icon is used based on the type.
The name writes itself
There is no need to write a title or a description: the text the member sees is generated automatically from the type and value you choose. Fewer fields, less friction.
Reward types
A reward can deliver different things:
Free product
A product from your catalog, at no cost.
Money voucher ($)
A fixed discount amount, for example 500.
Percentage discount (%)
A % off the purchase, for example 20% off.
2-for-1
A two-for-one promotion.
Free shipping
Shipping at no cost.
Other
Any benefit you define as free text.
A reward's state
At any moment, a reward sits in one of these states, based on its configuration:
| State | What it means |
|---|---|
| Active | Available to redeem. |
| Inactive | Paused manually from the catalog. |
| Expired | Its expiration date has passed. |
| Sold out | It reached its total redemption cap. |
Only active rewards (valid, with redemptions left and not paused) show up for members to redeem.
Rewards for special occasions
Beyond the general catalog, you can reserve rewards for specific moments in the member's journey:
Welcome
A reward for someone who just joined the club.
Birthday
A special reward for the member's date.
Top of the month
To recognize your best member of the period.
By tier
Exclusive rewards unlocked by reaching a VIP tier.