Redemption
The redemption flow in Loybox, what happens when a member trades points for a reward, and how your team validates it with a code.
Redemption is the moment points turn into real value for the member. Loybox handles it end to end: it deducts the points, hands over the reward and gives your team a simple way to validate it.
The flow, step by step
The member picks a reward
From the app they see the catalog of available rewards and how much each one costs in points.
Loybox checks the balance
The redemption only goes through if the member has enough points to cover the reward's cost. If they fall short, they are told how many they are missing.
The points are deducted
On confirmation, the redemption is recorded and the reward's cost is subtracted from the balance. The member ends up with the reward in their name and a validation code.
Your team validates the code
In the store (or at your online store's checkout), your team enters the code to confirm the reward and mark it as used.
The validation code
Every redeemed reward carries a short, unique code that the member presents when using it.
How validation works
The code is bound to your brand and to that specific redemption. Your team looks it up, confirms it is still pending and marks it as used. Once used, it cannot be validated again: that prevents the same reward from being used twice.
Redemption and balance
Remember that a member's balance is computed: it is always the sum of live earned points minus redeemed ones. That is why, the moment a redemption is recorded, the balance drops consistently, with no manual adjustments.
Validity of a redeemed reward
A redeemed reward keeps the original reward's validity date: the member has it reserved, but has to use it before it expires. That keeps the catalog healthy and avoids "eternal" rewards piling up unused.